contact us

Use the form on the right to contact us.

Name *
Name

9170 East Bahia Drive #103B
Scottsdale, AZ, 85260
United States

4806597625

ila joi is a faith-based, hand-crafted jewelry and accessories brand that is committed to empowering Haitian women to realize their God given talents in order to earn a sustainable income to provide for their families. Created by Hope. Powered by Prayer.

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Returns Policy

Each piece of our jewelry is hand-made, there will be slight variations and imperfections in the items. We're sure that you will agree that those imperfections are one of the beautiful aspects about owning one of a kind, handmade jewelry!

All sales at Ila Joi are final.  If you are unhappy with your purchase, items may be returned for online store credit or exchanged for another item within 30 days of receipt, minus the original shipping fees.


Exchanges and/or damaged goods:

If you would like to exchange an item, please follow the steps below in order to process your exchange correctly.

Email customer service at jenny@chances4children.org to exchange or return an item for store credit.

Pack the item securely and safely in a hard box, insure your package for the full value of the merchandise, and send it via prepaid mail. For speed and security, we recommend UPS/FedEx. No C.O.D. deliveries will be accepted. We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.

For damaged goods, please email us a photo or return the item to us (following instructions above) for store credit.

 

Send all packages to:

CUSTOMER SERVICE

Ila Joi

20343 N. Hayden Road Suite 105-113

Scottsdale, AZ  85032

 

Please note that no exchanges or credits will be granted after the 10 day period has past, and no returns will be processed until we have received your original item.

 

Shipping Rates:

We process all packages via USPS & that allows us to ship to all US addresses, PO Boxes and Military FPO Boxes outside of the US.The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Chances For Children Bijou we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

 

Additional Information

Chances For Children Bijou reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Chances For Children Bijou has the right to cancel the order and refund any amount paid in the best way. Chances For Children Bijou shall also notify the customer of equivalent replacement products if available.